Contact us

We value your views and comments

Your feedback helps us improve our services.

Please let us know if you have any suggestions. We also like to hear compliments too, so please get in touch to share your positive views.

How do I make a compliment or suggestion?

Online: Compliment or suggestion feedback form.

We recognise that we do not always get it right

When our services do not live up to your expectations we want you to let us know about it.

Your complaints helps us improve our services.

Who can complain?

Anyone who uses, seeks to use, or is affected by the services provided by us is entitled to make a complaint.

Please bring matters to our attention promptly. We will not normally deal with complaints that are reported to us more than four months after the event as these are hard for us to investigate fairly.

How do I make a complaint?

Email: centralhub@emhcareandsupport.org.uk
Call: 0300 123 1571
Online: Complaint form

Longfield House Business Centre
Hallam Fields Road
Ilkeston
DE7 4BR

Telephone: 0300 123 1571 
Email: info@emhcareandsupport.org.uk
 @emhcare

Unit 2, Holmewood Business Park
Chesterfield Road
Holmewood
Derbyshire S42 5US

Telephone: 01246 599999
Email: info@emhcareandsupport.org.uk
 @emhcare

Jubilee House
Stenson Road
Coalville
Leicester
LE67 4NA

Telephone: 0300 123 1571
Email: info@emhcareandsupport.org.uk
 @emhcare

All media enquiries should be directed to the emh group Communications team:

Pritti Allen, Head of Communications

Telephone: 01530 278162
Email: pritti.allen@emhgroup.org.uk

General media enquiries

Telephone: 01530 278161
Email: media@emhgroup.org.uk

Out of hours Media Enquiries

For emergency media enquiries out of hours, please contact Michelle Hallmark at Creative Bridge:

Mobile: 07545 610 277
Email: michelle.hallmark@creative-bridge.com
 @emhgroup