We recognise that we do not always get it right
When our services do not live up to your expectations we want you to let us know about it.
Who can complain?
Anyone who uses, seeks to use, or is affected by the services provided by us is entitled to make a complaint.
Please bring matters to our attention promptly. We will not normally deal with complaints that are reported to us more than four months after the event as these are hard for us to investigate fairly.