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We are closely monitoring the coronavirus situation and how it could affect our customers and workforce

We are taking steps to prioritise the safety and well-being of our residents, service users, and staff in the delivery of our core services.

Please be reassured that our teams will be following the latest advice from government and Public Health England if they need to visit you in your home.

For more details, please go to the government website.

If you are feeling unwell, please use the NHS 111 coronavirus website for what to do rather than using the telephone number.

We understand that this is a worrying time, but please be assured that we will follow the latest guidance and continue to provide you with regular updates and support you in the best way we can.

If you have any concerns, please email or call 0115 850 8501.

Latest guidance

At-risk groups and coronavirus [Posted 26 March]

The government has instructed that extremely vulnerable people should be ‘shielded’ from coming into contact with coronavirus because they have a high risk of severe illness. There are a number of people who fall into the high-risk group, including people with specific cancers and those with severe respiratory conditions.

This advice also applies to extremely vulnerable people living in long-term care facilities, either for the elderly or for people with special needs. For emh care & support this includes Nursing Homes, Supported Living, and Extra Care schemes (where we provide the care and support).

Our staff will be following the government instructions around ‘shielding’ when caring for the people we support.

More details available for download

Caring for the people we support [Posted 26 March]

Government advice for staff and volunteers:

Cleaning and disinfection guidance [Posted 26 March]

Guidance from Public Health England on personal hygiene and cleaning around the home:

Latest updates

Free food parcels from Gussies Community Cafe (Posted Friday 27 March at 10:10)

The Community Cafe has made a decision to begin a new survey to make sure that they provide food support to those that need it on a week by week basis.

If you have filled out a previous survey you will not get a bag of food on Tuesday 31st March unless you fill out the new survey.

The criteria has changed to enable those outside the government identified groups to get a bag of food. For example those with free school meal vouchers will now have food support.

If there are any concerns please contact your local councillors on 07956253119 between the hours of 10am until 4pm

Coronavirus scams (Posted Friday 27 March at 09:30)

During this period of uncertainty regarding the coronavirus, it appears that there are some people who are taking advantage of the situation and targeting the most vulnerable.

Leicestershire Trading Standards has been alerted to reports that people are offering to buy essentials on behalf of the elderly and vulnerable who are self isolating, and then taking money and not bringing any goods back to them.

We do not want to discourage anyone from helping their neighbours or family members in this time of need, and we do not want to breed distrust in those genuine members of the community trying to assist others.

We simply ask that you remain cautious and take note of this basic advice should someone call on your door:

  • try to only deal with people you are familiar with
  • if the person says they are from a community group/organisation, ask to see some ID or verify their identity by calling the organisation directly
  • only buy the essentials in this manner, keeping the amount of money to a minimum
  • do not hand over a bank card - use cash only

We have also been advised that scammers are offering door to door coronavirus testing on behalf of the NHS or your GP. Please be warned these are not legitimate. If anyone knocks on your door claiming to be conducting the tests, please call the police.

Even if you do not live in Leicestershire it is likely that there will be people carrying out these scams in other parts of the country.

Please stay vigilant.

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