We are closely monitoring the coronavirus situation and how it could affect our customers and workforce, and taking steps to prioritise the safety and well-being of our residents, service users, and staff in the delivery of our core services.

Please be reassured that our teams will be following the latest advice from government and Public Health England if they need to visit you in your home.

For more details, please go to the government website.

If you are feeling unwell, please use the NHS 111 coronavirus website for what to do rather than using the telephone number.

We understand that this is a worrying time, but please be assured that we will follow the latest guidance and continue to provide you with regular updates and support you in the best way we can.

If you have any concerns, please email or call 0115 850 8501.

Free food parcels from Gussies Community Cafe (Friday 27 March at 10:10)

The Community Cafe has made a decision to begin a new survey to make sure that they provide food support to those that need it on a week by week basis.

If you have filled out a previous survey you will not get a bag of food on Tuesday 31st March unless you fill out the new survey.

The criteria has changed to enable those outside the government identified groups to get a bag of food. For example those with free school meal vouchers will now have food support.

If there are any concerns please contact your local councillors on 07956253119 between the hours of 10am until 4pm

Coronavirus scams (Friday 27 March at 09:30)

During this period of uncertainty regarding the coronavirus, it appears that there are some people who are taking advantage of the situation and targeting the most vulnerable.

Leicestershire Trading Standards has been alerted to reports that people are offering to buy essentials on behalf of the elderly and vulnerable who are self isolating, and then taking money and not bringing any goods back to them.

We do not want to discourage anyone from helping their neighbours or family members in this time of need, and we do not want to breed distrust in those genuine members of the community trying to assist others. We simply ask that you remain cautious and take note of this basic advice should someone call on your door:

  • try to only deal with people you are familiar with
  • if the person says they are from a community group/organisation, ask to see some ID or verify their identity by calling the organisation directly
  • only buy the essentials in this manner, keeping the amount of money to a minimum
  • do not hand over a bank card - use cash only

We have also been advised that scammers are offering door to door coronavirus testing on behalf of the NHS or your GP. Please be warned these are not legitimate. If anyone knocks on your door claiming to be conducting the tests, please call the police.

Even if you do not live in Leicestershire it is likely that there will be people carrying out these scams in other parts of the country.

Please stay vigilant.

Latest guidance

The people we support may be more at risk of serious illness if they catch coronavirus.

Following the Government announcement people should now only go outside for food, health reasons or essential work for example providing care to a vulnerable person.  You can download our latest guidance below.

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